FAQ

What is BixWireless LTE?

Bix wireless is an LTE  4G service that we have an exclusive lease from cell towers across the nation.   We are able to offer our nation wide coverage wide open.  We don’t throttle, cap, or have any limits.  use as much as you want without any contracts or credit checks.  We are the most friendly service EVER! 

Do any of your plans throttle?

  NO!  Never!  With our plans, you’ll always get the best possible speeds from your local cell tower.   Its uncapped and never a limit on the speed like other advertised “unlimited” plans that throttle you when you reach a certain limit. 

IS YOUR SERVICE REALLY UNLIMITED?

YES! No more data caps! No more overages! No throttling! Use all of the data you want.  Our hotspot plans include unlimited high speed data for internet usage like streaming music and movies/surfing/gaming etc. We have customers who use over 500 GB’s a month with no issue’s. 

HOW IS THIS DIFFERENT FROM MY UNLIMITED PHONE PLAN?

Unlimited phone plans are ONLY unlimited for PHONE data use. Unlimited phone plans only allow 5-10gb of tethering. (the ability to use the phones data with your computer, tablet, or other connected devices.) That is the equivalent of streaming a couple HD Netflix movies. Unlike an unlimited phone plan, our plans and devices we provide can entirely replace your slow home or office internet solution for an unlimited, unthrottled, high-speed wireless data connection.

DO I HAVE TO SIGN A CONTRACT? DO YOU HAVE TO RUN A CREDIT CHECK? ARE THESE REALLY MONTH TO MONTH PLANS?

No Contract!  The plans we provide require no contract, and no credit checks! Yes, these are month to month plans! Keep the service for as many months or years as you’d like.  Each payment prepays your next month of service.  If you decide to cancel service, the device is yours to keep. Additionally, our 14 Day Money Back Guarantee for new customers allows you to try our service at No Risk! If the service does not meet your needs in any way, simply return the device for a complete full refund.

CAN I PUT MY HOTSPOT SERVICE ON HOLD OR PAUSE IT FOR A MONTH OR TWO?

You may cancel your subscription whenever you like.  If your bill is not paid on time, the line of service can be suspended. 

If you suspend your service, then it will cost a $10 re-activation fee to get going again.

HOW MANY DEVICES CAN I USE ON THIS HOTSPOT/ROUTER?

Some of our hotspots we provide you with will allow you to connect up to 20 of your wifi enabled devices.  Smart TV’s, tablet’s, laptops, Xbox/Playstation, Security cameras, and even your smartphone can connect via Wifi.   With some of our hotspots you can connect them with a LAN cable to your router with nearly unlimited connections.

WHAT ARE THE AVERAGE SPEEDS OF YOUR UNLIMITED HOTSPOTS?

The speeds of all of our hotspots (LTE speeds) depend entirely on how close you are to cell towers in your area. We’ve had reports of over 100 Mbps from those that were very close to one of our cell towers with LTE (3X carrier aggregation)… all the way down to 1 Mbps that are very far away from one. Typically we see 30-60 Mbps in most areas that.

WILL THE HOTSPOT WORK FOR ME WHEN I TRAVEL?

(Service is for U.S.A. and PR usage only) These are wireless mobile hotspots, and can be used “on the move”. We’ve personally tested them on interstates in vehicles, and they work well. This being said, there are definitely times when heading into some wooded areas or valleys/mountains, the signal may cut out. However, if you are on open roads with many cell towers around the carrier you are utilizing… then it’s relatively steady. Think of our hotspots like your cell phone… you have coverage a lot of the time but not all of the time.  Just remember, the service is only as good as the signal you get from your nearby cell tower. 

HOW DO I PAY FOR MY SERVICE EACH MONTH?

We do all of our billing online.  Each month we do automatic billing through our website portal.  You will create an account with a user/password that you create.  Once your account is created by you, our system will start to auto bill you each month for service. You are able to control your billing account should you want to change payment methods.    You can use any payment method like any major credit / debit card to pay.  

ONCE I SUBSCRIBE TO ONE OF YOUR PLANS, DO I OWN THE ACCOUNT AND THE HOTSPOT?
You’ll own the hotspot and the device is yours to keep if you ever decide to cancel service.   You will NOT own the account or line of service.  So if you cancel service the modem will not work unless subscribed to with a monthly payment.
IS THERE A COMPLICATED SETUP PROCESS WHEN I RECEIVE THE UNLIMITED HOTSPOT DEVICE?

Not at all! We make this part extremely easy for your convenience. Simply turn it on and go!  We personally inspect each device before it ships to ensure it functions properly.  All the devices we sell are brand new and purchased directly from the carrier. 

I LIVE OUT IN THE MIDDLE OF NOWHERE, AND TRAVEL QUITE A BIT. WILL YOU BE ABLE TO HELP?

We are snowbirds.  How will this help us?

We’re ALWAYS here to help and we want you to know that we’ve got almost everyone covered! It doesn’t matter if you live in a large populated city, the suburbs or way out in a rural location.  We have data plans with 2 major carriers and they both include an unlimited hotspot with high speed 4G LTE service as long as you have a LTE signal from the major carrier that you select. (Service is for U.S.A. and PR usage only)

Snowbirds love our service.  Since we are portable, they only pay for 1 service and they can take Bixwireless LTE service back and forth to their summer / winter homes.

How will this help my business?

What about business prices?

Our BEC modems also have a dual internet feature.  So if one service goes out, then it will fail over to the other service.   You simply plug your current service into our modem.  Our modem will use the LTE network along with your current provider.  This way you should never be without service to your business. 

We don’t charge higher prices because you are a business.  We have a very simple flat rate and does not matter whether you are residential or business. You get the lowest cost for wide open internet.  You can actually take your Bixwireless internet home or to your business as we are portable.