Return Policy

Thanks for shopping with Bixwireless LLC.   We feel confident enough with our service that we do offer  a return policy.

BixWireless offers a 14 day Return Policy for all clients with or without reason. A $40 restocking fee will apply to ALL returns regardless of reason when buying our equipment, along with pro-rating the service itself of the time you’ve used it.  BixWireless is not responsible for signal, coverage, or speed issues in the customers area. If there is a device problem or malfunction, BixWireless will replace the device free of charge within 14 days. Malfunctioned devices do not constitute a valid reason to return a device without a restocking fee as we will offer a free replacement option. 

Our BEC modems have a 1 year warranty, and our refurbished Nighthawk MR1100 modems have a 90 day pro-rated warranty which we cover.
Beyond 14 days NO REFUNDS will be offered. The equipment you purchased is YOUR equipment, and you may do whatever you wish with it. You are free to resell the device or use it with another carrier.
An additional $40 restocking fee applies to all device Returns along with pro-rating the service itself for the time you’ve used it.

Cancellation & Contracts
BixWireless does not use contracts. Period. You are not bound to a service agreement with us and can cancel at any time. NO REFUND will be provided for unused time. At the time of cancellation you can choose to cancel immediately, or at the end of your current billing period.

If your service is Cancelled or Terminated due to an abuse situation no refunds will be provided for unused time. Abuse situations are taken on a per situation basis. Not every abuse case results in a termination. BixWireless will make every effort to work with the customer within reason to avoid termination.

Shipping
– You will be responsible for paying for your own shipping costs
for returning your item. Shipping costs are nonrefundable. If you
receive a refund, the cost of return shipping will be deducted from
your refund.

Refund of service only –

If buying only our service, you can cancel anytime, but we will pro-rate the refund to the time you’ve used it.  $10 activation fee is non-refundable.

Contact Us If you have any questions on how to return an item to us, contact us @ 865-309-4850 or sales@bixwireless.com.